Frequently Asked Questions

Everything you need to know about your premium VR experience

How long does shipping take for prescription VR lenses?

Since our prescription lenses are custom-made to your specific vision requirements, processing typically takes 3-5 business days, followed by 7-14 days for international shipping depending on your location.

What is your return policy for custom lens inserts?

We offer a 30-day satisfaction guarantee. If your prescription lenses are not providing clear vision due to a manufacturing defect, we will provide a free replacement or a full refund.

Are the VR covers and facial interfaces washable?

Yes, our silicone covers are waterproof and can be wiped down with disinfectant, while our fabric interfaces are machine-washable on a gentle cycle to ensure hygiene during long gaming sessions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do your lenses include blue light protection?

Yes, all our premium VR lenses come standard with anti-glare and blue light filtering coatings to reduce eye strain and protect your vision during extended use.

Will these accessories fit the latest VR headsets?

We stock accessories specifically designed for the Meta Quest 3, Quest 2, PlayStation VR2, Valve Index, and HP Reverb G2. Please check the product compatibility list before purchasing.