Returns & Exchanges

At VR-Rock, we want you to be completely satisfied with your VR experience, which is why we offer a 30-day return window for most hardware and accessories. If your gear isn't the perfect fit, our streamlined process ensures a quick exchange or refund to get you back into the game.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the device, your refund or exchange will be processed within 5-7 business days to your original payment method.